QUALITY MANAGEMENT

We Build Quality Management Systems 

Quality is a collective responsibility, and our consultancy is committed to ensuring its successful implementation.

Quality transcends isolated events that merely meet customer expectations; it thrives through the interconnected systems of design, manufacturing, operations, and people working harmoniously to embed excellence throughout the entire value stream.

In the realms of Engineering, Service, and Product Development, the initial step is to capture the design intent, aligning it with customer desires. Transforming this intent into a functional design that is both capable and robust necessitates collaboration from all departments and stakeholders. Precisely defining Critical to Quality (CTQ) characteristics and their associated specifications empowers suppliers and internal operations to gauge their process and product capabilities. This information is then integrated into design decisions and affordability models.

To maintain competitiveness across industries, a continuous understanding and enhancement of process capability and cost variance within Supply Chain and Operations are imperative. The focus remains on CTQs critical to customers, while simultaneously optimizing processes for efficiency and capability. Our expertise lies in identifying quality issues based on data and facts, diagnosing them, and uncovering true root causes through rigorous analytical and statistical methods. The emphasis should always be on enhancing capability rather than relying on extensive inspection and testing.

The development of human capital is vital for upholding a culture of quality. Throughout our engagements, we actively coach client team members through the execution of various implementation aspects. Additionally, we identify formal training needs and collaborate on designing training plans to facilitate knowledge transfer and sustain a culture of quality.